Hilfe-Center
Der beste Service für unsere BROs (und SISs)
Was unterscheidet Toolbrothers von anderen Plattformen und Shops? Genau, das bist DU! Wir verstehen uns nicht nur als Werkzeugplattform, sondern als ein Erlebnis. Auf unseren Socials entdecken wir gemeinsam Werkzeuge, stellen TOPs und FLOPs vor, nehmen Dich durch alle Bereiche mit und das immer für Dich und mit Dir gemeinsam und als Teil von TB.
Im Outlet (wo Du jetzt bist) vereinfachen wir maximal Deinen Werkzeug-Shopping-Trip mit einem riesigen Sortiment, superschnellem Versand, besten Preise, heißen BroDeals und natürlich unserem BroService. So, dass Du von A bis Z ohne Kopfschmerzen einkaufen kannst und mit einem guten Gefühl an die Arbeit gehst.
Before you buy
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Personal BroService
We are always available to help you via email. If you have already placed an order, you can also contact us by phone. To help you faster, check the problem portals first!
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Frequently asked questions
Here you will find answers to the most frequently asked questions about payment, ordering, returns and shipping problems.
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How can I pay?
We offer a variety of secure payment methods: PayPal, KLARNA, Apple and Google Pay. Credit card payments are secured by the 3D-Secure-Check. If we have any indications of credit card misuse, we will automatically cancel the orders.
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How do you ship?
If your order is received by 2 p.m., we will ship it the same day. More than 90% of orders are delivered within two days with our partners DHL and DPD.
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Intra-community delivery
Currently, tax-free intra-Community delivery is not yet possible with us!
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We buy as a company
Of course, you can shop as a company and store your company data in the checkout. However, we currently only state inclusive tax in all prices and invoices.
-
Personal BroService
We are always available to help you via email. If you have already placed an order, you can also contact us by phone. To help you faster, check the problem portals first!
-
Frequently asked questions
Here you will find answers to the most frequently asked questions about payment, ordering, returns and shipping problems.
-
How can I pay?
We offer a variety of secure payment methods: PayPal, KLARNA, Apple and Google Pay. Credit card payments are secured by the 3D-Secure-Check. If we have any indications of credit card misuse, we will automatically cancel the orders.
-
How do you ship?
If your order is received by 2 p.m., we will ship it the same day. More than 90% of orders are delivered within two days with our partners DHL and DPD.
-
Intra-community delivery
Currently, tax-free intra-Community delivery is not yet possible with us!
-
We buy as a company
Of course, you can shop as a company and store your company data in the checkout. However, we currently only state inclusive tax in all prices and invoices.
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During shipment
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How long does shipping take?
If we receive your order by 2 p.m., we will ship it the same day. In over 90% of cases, your package will be delivered within 2 business days. The maximum shipping time is 4 business days.
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Shipping costs
Within Germany, shipping is free for you. No matter whether you order a large crosscut saw or a single bit set, you will not pay any extra delivery costs.
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100 days of free returns
You are not satisfied with your item or did you buy the wrong cordless screwdriver after all? No problem! We offer you a 100-day return policy on our necks.
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My package arrived damaged.
We make sure to send the goods as securely as possible. If, despite this, Swiss Post has played football with the package, please contact us directly here. We will help you!
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I received something incorrect
If you have received an item other than the one you actually ordered, please register here in our problem portal for incorrectly received items.
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My package has not arrived.
Oh dear, but don't worry: we'll help our BROs! Use our problem portal for missing packages so that we can help you as quickly as possible.
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My delivery is incomplete
If your delivery is incomplete or you are missing something in the package, please register here in our problem portal for incomplete delivery.
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Other problems with the order
If you experience any kind of problem before, during or after your order, simply use our problem portal for other delivery issues.
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Where is my invoice?
You will receive the invoice after receipt of payment in a separate e-mail directly from our shipping partner (e.g. dealer Dinotech e.K.). If it has not arrived, please register here in our portal for copies of invoices.
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Changing invoice information
If you need to change your invoice, please go here on the portal to change your invoice.
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How long does shipping take?
If we receive your order by 2 p.m., we will ship it the same day. In over 90% of cases, your package will be delivered within 2 business days. The maximum shipping time is 4 business days.
-
Shipping costs
Within Germany, shipping is free for you. No matter whether you order a large crosscut saw or a single bit set, you will not pay any extra delivery costs.
-
100 days of free returns
You are not satisfied with your item or did you buy the wrong cordless screwdriver after all? No problem! We offer you a 100-day return policy on our necks.
-
My package arrived damaged.
We make sure to send the goods as securely as possible. If, despite this, Swiss Post has played football with the package, please contact us directly here. We will help you!
-
I received something incorrect
If you have received an item other than the one you actually ordered, please register here in our problem portal for incorrectly received items.
-
My package has not arrived.
Oh dear, but don't worry: we'll help our BROs! Use our problem portal for missing packages so that we can help you as quickly as possible.
-
My delivery is incomplete
If your delivery is incomplete or you are missing something in the package, please register here in our problem portal for incomplete delivery.
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Other problems with the order
If you experience any kind of problem before, during or after your order, simply use our problem portal for other delivery issues.
-
Where is my invoice?
You will receive the invoice after receipt of payment in a separate e-mail directly from our shipping partner (e.g. dealer Dinotech e.K.). If it has not arrived, please register here in our portal for copies of invoices.
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Changing invoice information
If you need to change your invoice, please go here on the portal to change your invoice.
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After your purchase
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Makita repair shop
Are you having problems with your MAKITA machine? We are an official service workshop partner and will help you! By the way, it doesn't matter where you bought it. Check out our workshop portal here!
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Become a TB Family Member
Stay up to date by logging in to your account, subscribing to our TB Family newsletter, following us on social media or joining the official TB WhatsApp channel!
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Hot deals and more
With us, you get more awesome tool deals and offers than anywhere else! Discover our TB BroDeals and Six-Hour Deals!
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Makita repair shop
Are you having problems with your MAKITA machine? We are an official service workshop partner and will help you! By the way, it doesn't matter where you bought it. Check out our workshop portal here!
-
Become a TB Family Member
Stay up to date by logging in to your account, subscribing to our TB Family newsletter, following us on social media or joining the official TB WhatsApp channel!
-
Hot deals and more
With us, you get more awesome tool deals and offers than anywhere else! Discover our TB BroDeals and Six-Hour Deals!
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